1. Introduction and effectiveness of the General Conditions

These general conditions of sale (afterwards, “General conditions”) have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the site www.goodtoscana.com (in the following, il “Site”) in compliance with Italian legislation referred to in the Legislative Decree 206/2005 and subsequent amendments and additions (afterwards, “Consumer Code”).

The seller of the products and owner of the Site is: GoodToscana.com with registered office in ___________________________, C.F/ P.I. _______________________and registration in the Company Register of _____________ n. ______________, REA: CN – _____________ – Email address: _____@_______.it (right away "Goodtoscana.com”).

The consumer who accesses the Site to make purchases (right away "Customer”) is required, before sending the order, to carefully read these General Conditions which have been made available to you on the Site and which will be consultable at any time by the Customer also through the link contained in the confirmation email of each order to allow them to be reproduced and stored.

If the Customer purchases on the Site, the Customer undertakes to read, available Who.

In the event that the person making purchases on the Site requests the issuance of an invoice and/or in any case is not a "consumer or user" as defined in the art.. 3, comma 1, lett. a), of the Consumer Code, the withdrawal regulations referred to in the art. will not apply. 7 e 8 of these General Conditions nor, more generally, the provisions which, pursuant to the same Consumer Code, apply only to "consumers".

The contracts concluded with Goodtoscana.com through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.

2. Choose and order the Products

The characteristics and prices of the various products on sale on the Site (right away "Product” o “Products”) are shown on the page relating to each Product.

To purchase the Products, the Customer must complete and send the order form in electronic format, following the instructions contained on the Site. The Customer must add the Product to the "Cart" e, after having read the General Conditions and the Privacy Policy and confirmed their acceptance, you will have to enter the shipping data and any invoicing, select the desired payment method and confirm the order.

By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these transcribed General and Payment Conditions.

The contract stipulated between Goodtoscana.com and the Customer must be considered concluded with the acceptance of the order by Goodtoscana.com. This acceptance is communicated to the Customer through an order confirmation email containing a reference to these General Conditions, the order number, shipping and billing information, the list of Products ordered with their essential characteristics and the overall price, including delivery costs. The Customer will check the confirmation email and if he identifies errors in the order he will have 12 hours from receiving this email to contact Customer Service directly from the Site using the appropriate contact form accessible via the "Support" tab. After this deadline the order will be processed for shipping and changes will no longer be accepted, without prejudice to the Customer's rights referred to in the following article 7.

Once the order has been received, Goodtoscana.com will check the availability of stocks to process the order itself. In the event that one or more Products are not available, Customer Service Goodtoscana.com will send timely communication via email to the Customer who, within the following ones 12 ore, will have the right to respond to confirm the shipment of any additional available Products or cancel it. In case of no response within this period, the order will be considered confirmed and the available Products will be shipped. If only a few Products are not in stock, Goodtoscana.com will process the order with the available Products. In both cases, the amount relating to the missing Products will be canceled immediately depending on the payment method chosen.

3. Product Information

Information and characteristics relating to the Products are available, with the relevant Product codes, on the Site.

The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the descriptive sheet. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality but may differ in color and size. In case of difference between the image and the written product sheet, the description on the product sheet always prevails.

4. Prices and shipping

Product prices include all taxes and duties. All prices are expressed in Euros.

• Shipments to Italy:

Throughout Italy, shipping is free for orders over 150 €, for smaller amounts the shipping cost is 6,80 €.

• Shipments abroad:

The cost of shipping abroad is 15,80 €. For orders over 200,00 € shipping is free.

5. Payment and invoicing methods

5.1 Payment methods

The Customer may pay the price of the Products and the related delivery costs by credit card, PayPal, bank transfer, prepaid cards, Masterpass and cash on delivery.

• Credit card

The circuits on which it is possible to purchase within the Site are:
Visa / Visa Electron

Mastercard

American Express

Diners Club International

To ensure maximum safety, the Customer will carry out the payment transaction directly on the bank's secure server.

The Site does not store the Customer's credit card number, but thanks to the protected communication system of the reference credit institution, from the second expense, the Customer who desires it - by selecting the appropriate option – you will be able to proceed with the purchase without entering your data again. The relevant credit institution uses the SSL protocol to encrypt the data transmitted between its server and the customer's browser.

• PayPal

Once the order has been confirmed, the Customer will be redirected to the PayPal site where he can make the payment with his account or using a card, also prepaid, or in any case according to the methods accepted by Paypal and in compliance with the relevant conditions.

• Bank transfer

The Customer must make the transfer within 3 days from the order date for orders relating to products; it is not expected, Instead, payment by bank transfer for orders containing events and/or courses. In case the payment does not occur within 3 days the order will be canceled and the goods made available again for purchase by other Customers. The Customer who has not made the bank transfer may be contacted by Customer Service in order to clarify whether the cause of the failed credit is attributable to the Customer's desire not to confirm the purchase or to other causes.

Data for the bank transfer: c/c: ________________
IBAN: ________________________________
BIC/SWIFT: __________________________
Bank: ______________________________
Causal: the Customer must indicate the date and order number in the bank transfer reason, found in the confirmation email (es. “Order 01/01/14 n. 100012345”).

• Eataly Prepaid Card / Online Gift Letter

The Customer must enter the data relating to the Eataly Prepaid Card or the Online Gift Card after choosing this payment method in the purchase procedure.

• Masterpass

Once the order has been confirmed, the Customer will be redirected to the Masterpass site where they can make the payment using their login credentials and the cards associated with their profile, according to the methods accepted by Masterpass and in compliance with the relevant conditions.

• Mark

This payment method is available only for shipments made in Italy and only for orders of amounts not exceeding 450,00 €. Payment will take place upon receipt of the Products and can only be made in cash. For cash on delivery shipments, the Customer is required to pay a shipping fee equal to 4,50 €.

5.2 Order invoicing

If the purchase is made by a professional, it will be possible to request an invoice by selecting the appropriate box during the order procedure and entering the billing data including tax code and/or VAT number.. In this case the invoice will be sent via email to the address indicated. The professional is responsible for the correct entry of billing data and is expressly informed that, in case of failure to request the invoice during the order phase, it will not be possible to request it later.

6. Transportation and delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate "Shipping Data" field.

All purchases will be delivered by express courier (right away, “Courier”) from Monday to Friday, excluding holidays and national holidays. Goodtoscana.com is not responsible for delays that are unforeseeable or not attributable to it.

Once the Products have been shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment..

In any case, except in cases of force majeure or unforeseeable circumstances, the ordered Products will be delivered within a period of 7 (set) working days starting from the day following the day on which Goodtoscana.com confirmed the order to the Customer via a specific order confirmation email.

• Delivery services active in Italy:

BRT

The service provides 2 delivery attempts at the address indicated at the time of the order. A notice will be left after each step. The second delivery attempt failed, the Courier will contact the recipient of the order by telephone at the telephone number indicated, to arrange delivery. If it is not traceable or is absent, the goods will return to the warehouse.

• Delivery services active abroad:

Express Courier

Shipments abroad may take place with different couriers depending on the country of destination in order to ensure the customer the best available rate.

Countries in which the service is active: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germania, Greece, Ireland, Latvia, Lithuania, Luxembourg, When, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain (with the exception of the Canary Islands and Ceuta and Melilla), Sweden, Hungary.

7. Right of withdrawal

The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in point IV below. To exercise this right, the Customer must send to Goodtoscana.com a communication within 14 days from the date of receipt of the Products using the downloadable form Who that is to say, if you intend to exercise the withdrawal before having received the Products, the notice of withdrawal may be sent at any time before their receipt.

This communication must be sent by registered letter with return receipt, addressed to:

c.a. Returns and Refunds Office
__________________________
__________________________

Goodtoscana.com Customer Service will take care of it, once the communication has been received, to open a return management procedure and to communicate to the Customer the instructions on how to return the Products, which will take place via courier indicated by Goodtoscana.com itself.

The right of withdrawal is governed by the following conditions:

I. The right applies to the Product purchased in its entirety; therefore if the Product is made up of multiple components or parts it is not possible to exercise the withdrawal only on part of the purchased Product.

II. In case of exercise of the right of withdrawal Goodtoscana.com will refund the customer the full amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the notice of withdrawal was received, without prejudice to the right to Goodtoscana.com to suspend payment of the refund until actual receipt of the goods. The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method. In the case of bank transfer or cash on delivery, the Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).

III. Also in order to guarantee free returns pursuant to the following article 8, the Products must be returned in the same box in which they were received.

IV. In addition to the cases indicated in the Introduction (non-consumer customer and/or customer requesting an invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 d.lgs 21/2014:

– order of Products made to measure or clearly personalized;

– order of Products that risk deteriorating or expiring rapidly;

– order of sealed Products that are not suitable for return for hygienic or health protection reasons or which have been opened after delivery.

With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "risk deteriorating or expiring rapidly" include all food products (including wines, alcohol and drinks) and cosmetics, as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for hygiene and customer protection reasons, the right of withdrawal is applicable only for Products purchased on the Site which can be returned to Goodtoscana.com and put back on the market without danger to the health of consumers (such as books, gadget, kitchen utensils, ecc.).

In cases of exclusion of the right of withdrawal, Goodtoscana.com will return the purchased Products to the Customer, charging the shipping costs to him.

8. Free returns in case of exercising the right of withdrawal

Which condition is more favorable for the Customer, Goodtoscana.com shall bear all shipping costs for returning the Products in the event of exercising the right of withdrawal.

In order to benefit from this free shipping, The Customer who intends to exercise the right of withdrawal must follow the procedure indicated in the previous article 7 and wait to be contacted by Goodtoscana.com to agree on the return of the Products to the courier.

9. Warranty and Defects of Conformity

In case of lack of conformity of Products sold by Goodtoscana.com the Customer must immediately contact Customer Service using the appropriate contact form accessible on the Site via the "Customer Assistance" tab.

The legal guarantees provided for in the articles apply to the sale of the Products 129, 130 e 132 of the Consumer Code. The Customer has the right, at your choice and provided that the type of Product allows it, upon restoration, without charges, of the conformity of the Product through repair or replacement, or to an adequate reduction in the price or termination of the contract.

In the event of spoiled wine or wine that tastes like cork, the Customer is asked to keep the bottle with at least 2/3 of the contents and with its original cap and to report the alleged non-conformity to Customer Service. Goodtoscana.com will intervene as soon as possible by arranging a free collection in order to carry out an in-depth check and propose the most suitable solution.

The Customer loses these rights if he does not report to Goodtoscana.comt the lack of conformity within two months from the date on which he discovered the defect, provided that it is not a Product which by its nature is perishable or subject to expiry in a shorter period, in which case the defect must be reported within this reduced period.

10. Errors and limitations of liability

The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors Goodtoscana.com cannot be held responsible, except in cases of fraud or gross negligence.

Goodtoscana.com reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to change or update information at any time without prior notice, without prejudice to the Customer's rights pursuant to these General Conditions and the Consumer Code.

Except for intent or gross negligence, any right of the Customer to compensation for damages or recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance or evasion, even partial, of an order.

Goodtoscana.com promotes the responsible consumption of alcohol and excludes any liability on one's part, except for intent or gross negligence, in the case of purchases made by minors 16 years. By purchasing any alcoholic product you declare that you are of age as per art. 7 del DL 158/2012. Goodtoscana.com assumes no responsibility in the event of purchases made by minors 18 years who declared that they were of a different age.

11. Complaints

Any complaints must be forwarded to Goodtoscana.com using the appropriate contact form accessible directly on the Site via the “Customer Support” tab, or by calling Number__________ active from Monday to Friday, come on 9.00 all 17.00, excluding public holidays, or by registered mail with return receipt to the following address:

c.a. Complaints Office
__________________________

__________________________

Good Toscana undertakes to respond to all requests received within a maximum of 7 working days.

12. Online resolution of consumer disputes (ADR e ODR)

ADR

According to the article 49 comma 1 letter V of the D. Lgs 6 September 2005 n. 206 (Consumer Code) the customer can make use of the Joint Conciliation procedure. The Procedure can be started if the consumer has submitted a complaint to the company, within 45 days, has not received a response or has received a response that is not considered satisfactory by him.
The customer who decides to make use of the Joint Conciliation procedure is obliged to send the request to the address: conciliazione@consorzionetcomm.it or fax number 02/87181126. For further information please refer to: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl

ODR

Pursuant to art. 14 of the Regulation 524/2013 The user is informed that in the event of a dispute, he/she can submit a complaint via the European Union ODR platform which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users who wish to resolve disputes arising from sales or online service contracts out of court.

13. Applicable law and competent court

The sales contract between the Customer and Goodtoscana.com is understood to be concluded in Italy and regulated by Italian law. For the resolution of disputes relating to interpretation, execution or termination of these General Conditions or individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his municipality of residence or domicile if located in Italian territory will have exclusive jurisdiction; in all other cases, the territorial jurisdiction is exclusively that of the Court of _____________, any other competent court excluded.